Home News Gurgaon News A customer care number that wasn’t: Gurugram man cheated of Rs 75,000

A customer care number that wasn’t: Gurugram man cheated of Rs 75,000

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GURUGRAM: A call on a “customer care” number, obtained through a Google search, cost a Gurugram resident Rs 75,000. An FIR for theft and cheating has been registered, the police said on Wednesday.
Rupender Kumar, a resident of Basai Enclave, ordered a mobile phone on Amazon on January 15. Two days later, the order was cancelled for some reasons. To enquire about the order, he called on the ‘customer care’ number that he found online. The call was received by a fraudster who took remote access to Rupender’s mobile phone on the pretext of fixing a bug in his Amazon account and emptied his bank account.
In his complaint, Rupender claimed that the person who had picked up his call identified himself as a representative of the e-tailer and asked him to download “any desk” app and took remote access to his mobile phone. The fraudster, according to Rupender, also tricked him into sharing the details of his debit card and withdrew Rs 75,000 from his account.
“The person asked me about the mode of payment. He asked me to share the details of my debit card which was used for making the payment. He told me that he would check why my order was cancelled and initiate either a refund or place a fresh order from my account,” Rupender told cops. “I never thought that a customer care number given on the internet would be wrong.”
Based on his complaint, a case was registered under sections 379 (theft) and 420 (cheating) of IPC at the Sector 10 police station. Police said that an initial investigation revealed that the same number was used as the ‘customer care’ number of a leading travel company. And several people were duped of lakhs in Assam through the same number on the pretext of ticket booking, cops said.
“Everything that appears on the internet may not be true, people should call only those customer care numbers which are shown on the official website of a company,” said police spokesperson Subhash Boken.
Credit Source – https://timesofindia.indiatimes.com/city/gurgaon/a-customer-care-number-that-wasnt-man-cheated-of-75k/articleshow/89144245.cms

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