Sham call centre busted in Gurgaon, 14th this year


Gurgaon: A call centre that allegedly cheated US citizens on the pretext of cancelling online orders that they did not even place was busted in Sector 44.
This is the 14th call centre to have been busted by Gurgaon police this year. Almost all of them were targeting US citizens in the name of providing technical support, social security number and customer services on behalf of leading companies.
The call centre busted on Friday was operating out of the basement of a building in Sector 44 for the past one month. A total of 32 youths, including 5 women, were hired for making the calls. The owners had neither had any licence for operating the call centre, nor details of mode of payment, source of customer data, etc.
Police said the accused would collect the relevant data of US citizens from various sources and upload them on a system for sending out bulk voice messages. The caller would inform the victim about suspicious activity from their accounts on e-commerce sites and claim that a costly item had been ordered on their behalf. When the victims denied placing the orders, the accused would make them pay up for cancelling them.
The owner of the call centre, identified as Jitender Sharma of Delhi, was arrested from the Sector 144 office itself.
ACP (DLF) Karan Goel said the accused used to send 4,000 to 5,000 bulk voice messages to US citizens every day. The voice message read: “Hello this is an automatic call…. We have identified some suspicious activity on your account. We have restricted any financial activity on your account until and unless this is addressed. Please press 1 to talk to customer support, thank you.”
Apprehensive of their account being misused, the victim would usually oblige. When they pressed 1, their call landed at the call centre in Gurgaon.
The telecaller would ask the victims if they had shared their personal details with anyone. When the victims denied having done so, they were assured that the problem could be fixed. “The caller misled the victims about some virus and hacking of their phones. In the name of fixing this non-existent problem, the caller asked the targets to pay $200-500 through online payment or gift cards,” the ACP said.
A case was registered against the owner at Cyber police station under sections 420 (cheating), 120B (criminal conspiracy) of the IPC and sections 66D (cheating by personation by using computer resource) and 75 (any offence or contravention committed outside India by any person irrespective of his nationality) of the IT Act.
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